Customer information

1. Your contractual partner
2. Order procedure, contract conclusion
3. Cancellation policy
4. Shipping costs
5. Payment methods
6. Storage of your order
7. Customer service
8. Note on battery law

1. Your contractual partner

By ordering from our online-shop, the contract is concluded with:

SW-MOTECH GmbH & Co. KG
Ernteweg 8/10
35282 Rauschenberg

Phone: +49 (0) 64 25/81 68-05 0
Fax: +49 (0) 64 25/81 68-10

e-Mail: Info@sw-motech.eu

2. Order procedure, contract conclusion

The offer in our online-shop constitutes a binding offer to you for the conclusion of a contract with us. You can accept this offer by placing an order. The contract is concluded by sending your order to us.

Once you have found the product you want, you can view it with no obligation to purchase by clicking on the product name. You can add the item to your shopping cart by clicking on the into shopping cart button. You can change the contents of the shopping cart at any time by clicking on the open shopping cart button or view the items with no obligation change/to check-out . You can remove the products from the shopping cart or change them by clicking on the delete icons. If you want to purchase the products in the shopping cart, please click on the button proceed to step 2 on the “Shopping cart” page.

The subsequent online ordering process comprises four additional steps, in which you have a choice of creating a customer account, entering your address information, choosing the payment and shipping method, and accepting our General Terms and Conditions. In the last step 5, you will again be provided with an overview of your order data and can check all information once more and delete or change them. You may also correct errors in your entries by using the back button in your browser or by cancelling the order process and starting anew. To complete your purchase, please send the order to us. We will then send you a confirmation for the order via e-mail .

3. Cancellation policy

Right of revocation

You may cancel the contract within one month without giving reasons in written form (e. g. letter, fax, e-mail) or – if you received the goods before the expiry date – by returning the item(s). The period begins upon receipt of this notification in writing, however, not before receipt of the goods at the receiver (in the recurring supply of similar goods, before receipt of the first partial delivery), and also not prior to our meeting our information requirements pursuant to § 312c Para. 2 Civil Code, in conjunction with § 1, Para. 2 and 4 BGB-InfoV,  as well as our obligations according to § 312e, Para. 1, Sentence 1 Civil Code, in conjunction with § 3 BGB-InfoV. A timely dispatch of the cancellation or return of the goods is sufficient for compliance with the revocation term. Notification of revocation should be addressed to:

SW-MOTECH GmbH & Co. KG
Ernteweg 8/10
35282 Rauschenberg

Fax: +49 (0) 64 25/81 68-10

e-Mail: storno@sw-motech.eu

Consequences of revocation

In the case of a valid cancellation, mutually received services and, if necessary, drawn benefits (e.g. interest) are to be returned . Should you be unable to return the goods in full or in part, or only in a deteriorated condition, then you will be obligated to value replacement, if necessary. You shall not have to bear the loss of value of the merchandise arising from proper use of the item(s). Goods capable of being sent by parcel post are to be returned to us at our risk. You shall bear the regular costs of reshipment, if the delivered goods comply with the ordered goods, and if the price of reshipment does not exceed the amount of 40 Euro or if in the case of a higher price of the goods you have not yet performed the service in return or any partial payment as agreed upon by contract at the point in time of revocation. Otherwise, the return will be free of charge for you. Goods not capable of being sent by parcel post will be picked up from your address. Requests for re-compensation of payments must be met within 30 days. The period begins with the transmission of your statement or return of the goods, and for us following its/their receipt.

Conclusion of the revocation policy

The right of revocation is not applicable if you are an entrepreneur under § 14 German Civil Code (BGB) and are engaged in according commercial or freelance business activities at the time of the contract's conclusion.

4. Shipping costs

The shipping costs depend on the quantity of goods ordered, the delivery address and the shipping type. You can view our shipping terms and use our shipping cost calculator to get more information.

5. Payment methods

Please use the following link to obtain information on possible payment methods. Further details, (e.g. date of payment) can be obtained at the selection of the respective payment method.

6. Storage of your order

We will save your order and the entered order information. We will send you an e-mail confirming the order and subsequently an order confimation with all order details. You also have the option to print out the order as well as the General Terms and Conditions before you send the order to us. If you have created a customer account, you will have access to your order at any time.

7. Customer service

Please feel free to contact us if you have any questions, complaints or claims. You can reach our customer service

• during the motorcycle season from March to September:
  Monday through Thursday from 8:00 a.m. to 7:00 p.m.
  Friday from 8:00 a.m. to 4:00 p.m.

• outside the motorcycle season from October to February:
  Monday through Thursday from 8:00 a.m. to 5:00 p.m.
  Friday from 08:00 a.m. to 4:30 p.m.

at the telephone number +49 (0) 64 25/81 68-05 0 as well as via e-mail to info@sw-motech.eu

8. Note on battery law

In connection with the sale of batteries and rechargeable batteries, we as suppliers are obligated to point out to our customers the following:

You are required by law to return used batteries and rechargeable batteries after use. As end consumer, you can return used batteries and rechargeable batteries from our range of products to our ships or dispatch warehouse free of charge or return it to us by mail. Used batteries and rechargeable batteries can also be disposed of at a communal place of collection or at a local retailer.

Batteries and rechargeable batteries are designated with the symbol of a crossed-out dustbin and the chemical sign for the respective pollutant they contain. Batteries containing more than 0.0005 mass percent of mercury, more than 0.002 mass percent of Cadmium or more than 0.004 mass percent of lead are labelled with the chemical symbols of the metals(e.g. "Cd" for Cadmium, "Pb" for lead, "Hg" for mercury) at that.